Return & Refund Policy
Effective Date: July 14, 2026
At Vending Ventures LLC, we are committed to providing quality products and a positive shopping experience. We understand that there may be situations where a return or refund is necessary. This Return & Refund Policy explains the conditions under which returns, exchanges, cancellations, and refunds are accepted.
Please read this policy carefully before placing an order. By purchasing from our website, you acknowledge that you have read and agreed to the terms outlined below.
Return Eligibility
We accept returns on eligible products within 30 calendar days of the delivery date.
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, manuals, and documentation.
- Not show signs of misuse, modification, neglect, or accidental damage.
- Be accompanied by proof of purchase or order confirmation.
Products returned without prior authorization may not be accepted.
Non-Returnable Items
For safety, regulatory, and logistical reasons, certain items are not eligible for return, including but not limited to:
- Products that have been used, altered, or modified after delivery.
- Customized or special-order products manufactured to customer specifications.
- Products damaged due to improper handling, misuse, neglect, or unauthorized repairs.
- Items sold as final sale or clearance, where clearly indicated.
- Products that cannot be safely returned due to applicable laws or regulations.
Return Authorization
Before returning any product, customers must contact our customer support team to request a Return Authorization.
To help us process your request efficiently, please provide:
- Your order number.
- Your name and contact information.
- A description of the reason for the return.
- Photographs if the product arrived damaged or incorrect.
Our team will review your request and provide return instructions if your return is approved.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong product, please notify us as soon as possible after delivery. We may request photographs and additional information to help evaluate the issue and determine the appropriate resolution.
If a claim is approved, we will work with you to provide an appropriate solution, which may include replacement, repair, or refund, depending on the circumstances.
Restocking Fee
Approved returns that are not the result of our error may be subject to a 15% restocking fee.
The restocking fee helps cover inspection, processing, handling, and inventory management costs associated with returned merchandise.
Shipping charges, delivery fees, and other service charges, where applicable, are generally non-refundable unless the return is due to our error or required by applicable law.
Return Shipping
Unless the return is the result of an incorrect shipment, approved warranty issue, or other error on our part, customers are responsible for return shipping costs.
Returned products should be packaged securely to prevent damage during transit.
We recommend using a shipping method that includes tracking and insurance, as Vending Ventures LLC cannot be responsible for products lost or damaged while being returned.
Refund Processing
Once we receive your returned product, it will be inspected to verify that it meets the requirements of this policy.
If the return is approved, your refund will be processed to the original payment method used for the purchase.
Approved refunds are typically processed within 7 business days after the returned product has been received and inspected. Depending on your financial institution or payment provider, it may take additional time for the refund to appear on your account.
If your return is not approved, we will notify you with the reason for the decision.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has entered processing, has been prepared for shipment, or has been shipped, cancellation may no longer be possible. In such cases, the order may instead be subject to this Return & Refund Policy.
If a cancelled order qualifies for a refund, the refund will be processed using the original payment method.
Shipping and Delivery
Most in-stock products are processed and shipped promptly after payment confirmation.
Estimated delivery time for most orders is 3 to 5 business days, depending on the destination, product availability, freight scheduling, and other factors outside our control.
Delivery estimates are provided for convenience and are not guaranteed. Unexpected delays caused by weather, transportation providers, supplier availability, or other unforeseen circumstances may occasionally occur.
Customers are responsible for ensuring that the delivery address provided during checkout is accurate and accessible for delivery.
Refused Deliveries
If a shipment is refused without prior authorization or returned due to incorrect customer information, additional shipping charges, return freight costs, storage fees, or the applicable 15% restocking fee may be deducted from any eligible refund.
Exchanges
If you wish to exchange a product for a different model or size, please contact our customer service team.
Exchange requests are subject to product availability and may require payment of any applicable price difference, shipping charges, or restocking fees.
Fraud Prevention
To protect our customers and our business, Vending Ventures LLC reserves the right to refuse returns or refunds in cases involving suspected fraud, abuse of our return policy, unauthorized transactions, or violations of these terms.
Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business operations or legal requirements.
Any updates will become effective when published on this page with a revised effective date.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
Vending Ventures LLC
Address:
5449 N State Rd 7
Tamarac, FL 33319, USA
Phone: +1 (646) 980-3793
Email: contact@vendingventuresllc.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM